Hospital-tested strategies to reduce ER ‘superusers’

One of the biggest drivers in hospital spending is the rising number of “superusers,” patients with complex care needs who visit the emergency room or are admitted to the hospital several times a year and are at high risk for readmissions. Research has shown that these frequent users make up a small fraction of U.S. patients but account for half of the nation’s overall healthcare spending. As a result, hospitals have introduced programs to divert patients from the ER and make sure they receive appropriate care. Learn about effective, real-world strategies that hospitals have used to not only improve the health of these high-need patients but also reduce costs.

Topics may include:

  • How to use predictive analytics to project future use trends and to inform early intervention programs
  • Address the social needs of superusers, such as housing and transportation
  • Deploy tactics such as care navigators and nurse outreach to coordinate care